2009 BizRate Circle of Excellence award
Tantronics, awarded the 2009 BizRate Circle of Excellence award
We are extremely proud to be given this award, especially as it is a result of the feedback from our customers.
We have always tried very hard to treat our customers in the way we all hope to be treated when shopping, offering a quality service and level of support rarely found with other suppliers.
It is absolutely fantastic to know that our efforts are appreciated by our customers and we can't thank them enough for taking the time to rate our performance, products and services.
The Circle of Excellence recognises those online retailers within the BizRate® Research network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period.
In 2009, over 2,000 online merchants in the UK were considered for an award. Tantronics were 1 of only 20 winners who consistently obtained feedback from their customers throughout the award year period and received the highest ratings.
The ratings are from the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics:
1. Overall Satisfaction at the point-of-sale
2. Product Selection at the point-of-sale
3. Ease of Finding Products on the website
4. Intent to buy from the same retailer again, collected after the order is received
5. Product Met Expectations, collected after the order is received
6. On-time Delivery of the order
7. Customer Support assistance