The Best Money Back Guarantee On The Net?

We only sell quality BRANDED products from reliable and well known manufacturers, many of which come with a 2 or even 3 year warranty. In fact we are so confident in the products we sell and the service we provide that we offer what must be one of the best guarantees available in the marketplace.

So whatever you decide to buy, you at least know you will have no problems returning it or replacing it should it not be exactly what you want. Please read on for the full terms of this guarantee, but we have tried to keep them fair and reasonable - and as short as we can!.

General Things To Know

1. Always contact us first to ensure your returns are handled properly and quickly
2. Always keep all your packaging as we may be unable to accept returns that are not in a saleable condition complete with instructions and any accessories
3. As batteries can be subject to abuse we may be unable to accept them if they have been removed from their original packaging.

Customer service is very important to us, we will always do our utmost to ensure your returns are handled quickly and with the minimum of fuss.

Changed Your Mind

If you receive your item and decide you don't like the colour, shape, size, or any other aspect then you are welcome to return it to us for a full refund or replacement. All we ask is that you return it Within 16 Days in an UNUSED, AS NEW and RE-SALEABLE condition, complete with the undamaged product packaging, instructions and any additional items and accessories it came with.

Please understand that we cannot accept under this part of the guarantee, a return of an item that has been used or with damaged packaging or missing parts. If our returns department cannot accept your return, you will be contacted with an explanation and given the option of having the item returned back to you, or having it accepted as a Used or Incomplete Return

Please ensure the returned item is packed safely and securely and that your returns number is written clearly on the outside on the parcel, this will help us process your return quickly.

It is your responsibility to ensure we receive the returned item and as such we recommend you use a signed for delivery method, we cannot be held responsible for any item lost or damaged in transit.

Once your item is received and approved for refund, we will refund your full payment excluding any initial delivery charges but including your return postage cost of up to a maximum of £1.50, so if it only costs £0.47 to send it back then that is what we will refund.

Used or Incomplete Returns

If you receive your item and decide you don't like the colour, shape, size, or any other aspect, but have used, lost the instructions, or opened sealed packaging first, then we may still be able to accept it as a return for a partial refund or replacement. All we ask is that you contact us Within 16 Days with details to allow us to estimate the level of refund we will be able to offer. This will usually be between 50% - 100% of the cost depending on the condition.

Please ensure the returned item is packed safely and securely and that your returns number is written clearly on the outside on the parcel, this will help us process your return quickly.

It is your responsibility to ensure we receive the returned item and as such we recommend you use a signed for delivery method, we cannot be held responsible for any item lost or damaged in transit.

Once your item is received it will be evaluated to establish the level of refund that can be offered, at this point you will be contacted and advised of the figure. You will then have the option of accepting this figure or having the item sent back.

Faulty Items

If you believe your item has developed a fault within its guarantee period, then please contact us giving full details of the fault. Once we have reviewed this information we will advise you of the best options. If this requires the item to be returned to us, then please ensure the returned item is packed safely and securely and that your returns number is written clearly on the outside on the parcel, this will help us process your return quickly.

It is your responsibility to ensure we receive the returned item and as such we recommend you use a signed-for delivery method, we cannot be held responsible for any item lost or damaged in transit.

Once the item is received we will either test and inspect it here, or for items requiring a more technical analysis, we will return it to the manufacturer for them to test. If the item is found to have a manufacturing fault, it will be either repaired or replaced as appropriate.

Please understand that we cannot be held responsible for any fault that is judged to be caused by improper use or abuse, or for any item that has not been treated with reasonable care. If this is judged to be the case, you will be contacted with an explanation and given the option of having the item returned back to you for an additional charge.

Clearance Corner, End Of Line, Class A, B & C Products

Our normal money back guarantee does not apply to these special offer items, the following applies for these items.

You have 7 days from receipt to decide if you want to keep the items, if for any reason you want to return them you are welcome to do so. We will give you a full refund for the item, but we will not refund any delivery charges either the initial delivery charge or any costs to get the item back to us.

Refund Timescale

We will usually refund your payment on the same day that we receive the items, but will always have processed the refund within 7 days of receipt of the returned item or confirmation of a fault.

Statutory rights

These policies do not affect your statutory rights in any way and are designed to offer you greater piece of mind and security.

Tantronics Limited - Units 7 & 8 - Pennine View - Shepley Lane - Marple - Stockport - SK6 7JW
Reg. in England: 3322942 - VAT: 693 2783 94